Business Process Manager II (Fintech)

TL;DR

Business Process Manager II (Fintech): Analyzing and optimizing bank operations to drive efficiency and support strategic initiatives with an accent on process documentation, risk mitigation, and cross-functional collaboration. Focus on leading process improvement projects, managing technology change controls, and mentoring a team to ensure high-quality service delivery.

Location: Must be based in the United States

Salary: $91,000 – $145,600 USD

Company

hirify.global is one of the world's leading global financial institutions and the fifth-largest bank in North America, dedicated to providing a simple and human banking experience.

What you will do

• Facilitate the documentation of all processes and controls while serving as the subject matter expert for assigned units.
• Design and support process improvement initiatives that align with organizational strategy.
• Partner with IT, Risk Management, and Innovation teams to drive operational efficiency.
• Identify process risks and potential failure points, making recommendations to ensure compliance and risk control.
• Manage technology change control processes and lead special projects as required.
• Lead and manage a team of direct reports, providing ongoing coaching and development.

Requirements

• Must be based in the United States
• Bachelors degree required.
• 7+ years of experience in bank operations.
• Proficiency in Microsoft Suite software.
• Aptitude and training in Lean, Six Sigma, and AOM methodologies.
• Strong interpersonal and influence skills to drive change without direct control.
• Demonstrated leadership skills with the ability to manage direct reports.

Culture & Benefits

• Comprehensive Total Rewards package including base salary and variable incentive awards.
• Health, well-being, savings, and retirement programs.
• Paid time off including vacation, flex, and holiday PTO.
• Access to online learning platforms and mentoring programs for career development.
• Commitment to a respectful workplace that values diverse perspectives.

Hiring process

• Interview process with communication of outcomes via email or phone.