Contact Center Representative (Credit Card)

TL;DR

Contact Center Representative (Credit Card): Providing quality customer service and sales support for credit card inquiries in a high-volume contact center environment with an accent on identifying customer needs and delivering efficient solutions. Focus on maintaining high service standards, navigating complex banking systems, and ensuring compliance with bank policies.

Location: Must be based in Greenville, South Carolina, USA

Salary: $22.00 - $27.75 USD per hour

Company

hirify.global is one of the world's leading global financial institutions and the fifth largest bank in North America, dedicated to providing human-centric banking experiences.

What you will do

• Support customers with inbound inquiries via phone, chat, or written correspondence.
• Communicate relevant financial solutions and digital banking options to customers.
• Process financial transactions including account updates, balance transfers, and dispute handling.
• Maintain accurate records while adhering to bank risk and compliance policies.
• Collaborate with team members to improve customer experience and meet business objectives.
• Participate in ongoing performance management and professional development activities.

Requirements

• Must be work authorized in the United States without sponsorship.
• Must be able to work onsite in Greenville, SC.
• High School Diploma or GED.
• 1+ years of customer service, retail, or banking experience.
• Excellent verbal and written communication skills.
• Ability to work flexible shifts including weekends, late nights, and holidays.
• Bilingual proficiency in Spanish and English is required for designated queues.

Culture & Benefits

• Comprehensive health and well-being benefits package.
• Savings and retirement programs.
• Paid time off including vacation, flex, and holiday PTO.
• Access to online learning platforms and mentoring programs.
• Banking benefits and employee discounts.
• Commitment to a diverse, inclusive, and respectful workplace.

Hiring process

• Review of applications followed by interview scheduling for selected candidates.
• Communication of outcomes provided via email or phone.