Expansion Account Manager, PE

TL;DR

Expansion Account Manager, PE (SaaS/CRM): Lead and scale expansion account management to drive sales execution, pipeline growth, and revenue expansion with an accent on coaching a high-performing team, optimizing data-driven sales processes, and maximizing customer retention. Focus on using customer data, CRM/analytics, and AI-enabled workflows to refine targeting, improve KPIs, and execute upsell/cross-sell strategies.

Location: Denver, CO; Atlanta, GA; Phoenix, AZ

Salary: $144,000–$176,000 OTE in Denver & Atlanta; $127,000–$155,000 OTE for Phoenix

Company

hirify.global provides payroll, health insurance, 401(k)s, and HR services for small businesses.

What you will do

• Coach, motivate, and develop an Expansion Account Management team to exceed expansion and retention targets.
• Drive expansion revenue through proactive outreach and product-driven insights across the existing customer base.
• Own pipeline management, forecasting, quota attainment, and refinement of upsell playbooks.
• Use customer data to improve segmentation, targeting, and sales strategies.
• Leverage CRM and analytics to track performance, uncover trends, and guide strategic decisions.
• Integrate AI into day-to-day work (writing, research, prep, summarization) and provide clear feedback to improve tools and processes.

Requirements

• 3+ years leading high-performing SaaS/tech account management or sales teams, with proven expansion revenue, retention, and quota attainment.
• Strong operational and strategy skills using customer data, tools, and CRM analytics to refine targeting and improve productivity.
• Advanced Excel modeling and data analysis skills; ability to identify and use key performance metrics.
• Proven outbound sales motions plus upsell and cross-sell strategy execution.
• Expertise in sales coaching, pipeline management, and consultative selling.
• Proficiency with CRM tools (Salesforce preferred) and sales enablement platforms; proven experience integrating AI into core workflow.

Culture & Benefits

• Full-time employees receive competitive base pay, benefits, and equity (RSUs).
• Hybrid office expectations: work from the office on designated days approximately 2–3 days per week (or more depending on role).
• Secure, reliable, consistent internet connection required for approved non-office work, including non-office hybrid days.
• AI is a fundamental part of how work gets done; teams are expected to actively engage with role-relevant AI tools.

Hiring process

• Interviews include assessment of role-specific AI experience and workflow integration.
• Evaluation focuses on sales leadership, data-driven strategy, and ability to coach and scale expansion performance.