Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of high-end clients to drive growth, retention, and product adoption with an accent on data-driven insights and strategic relationship building. Focus on identifying up/cross-selling opportunities, solving complex account challenges, and leveraging AI-enabled tools to streamline travel management workflows.

Location: Must be based within commuting distance of Chicago, IL

Compensation: $100,000–$110,000 OTE

Company

hirify.global is an intelligent platform for travel and spend management, dedicated to automating manual business processes and eliminating shadow work for over 10,000 companies worldwide.

What you will do

• Own a portfolio of high-end customers and build deep relationships with key decision-makers.
• Leverage data analytics to provide regular business reviews and strategic reports to senior stakeholders.
• Identify and execute growth opportunities through upselling and cross-selling of products.
• Develop strategies to solve account-specific problems and ensure long-term customer satisfaction.
• Collaborate cross-functionally with internal teams to ensure smooth product integrations and rollouts.
• Utilize AI-enabled tools to prioritize accounts, refine outreach, and synthesize information efficiently.

Requirements

• 3+ years of experience in a professional client relationship role.
• Must be based within commuting distance of Chicago, IL for a 3-day in-office hybrid schedule.
• Outstanding presentation and communication skills.
• Strong ability to analyze and translate data for client-facing presentations.
• Result-oriented mindset with a focus on customer satisfaction.
• English proficiency required.

Nice to have

• Experience with Concur.

Culture & Benefits

• Hybrid work model with 3 days per week in-office to foster connectivity and collaboration.
• Compensation package including salary, stock options, and quarterly performance-based spiffs.
• Global company environment with a diverse team representing over 70 countries.
• Focus on values such as ownership, curiosity, and delivering a 7-star customer experience.
• Access to AI-enabled tools to reduce manual tasks and focus on high-impact work.