Strategic Customer Success Manager (SaaS)

Location: Hybrid in Dallas, Texas; must live in the Dallas area and commute to Plano to work onsite with the client.

Salary: $138,115–$198,605 per year, plus equity, commission, and bonus opportunities.

Company

hirify.global develops trusted calling products for branded business calling, caller identity, call performance insights, customer engagement, and voice security.

What you will do

• Own and grow a strategic operator partner account.
• Drive customer adoption, delivery, renewals, and commercial expansion across the post-sales lifecycle.
• Lead complex, cross-functional programs and provide structure in ambiguous environments.
• Engage executive stakeholders and demonstrate measurable customer value.
• Support incident response, troubleshoot issues, and maintain high service levels.
• Coordinate technical environments involving APIs, integrations, pilots, and proofs of concept.

Requirements

• 7+ years of experience in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses.
• Experience managing large, complex enterprise customers with 8-figure or multi-million-dollar ARR.
• Proven ability to drive commercial outcomes across adoption, delivery, renewals, and growth.
• Strong program management, stakeholder management, executive engagement, and data-driven decision-making skills.
• Confidence working with APIs, integrations, pilots, and proofs of concept.
• Must live in the Dallas area and be able to commute to Plano for onsite client work.

Nice to have

• Prior experience working with the relevant operator.
• Experience in telecommunications or highly regulated enterprise environments.
• Background in voice technology, network security, or AI-driven products.

Culture & Benefits

• High-autonomy environment focused on ownership, transparency, and direct engagement with complex problems.
• Core values emphasize serving customers, taking ownership, leading decisively, continuous improvement, and action.
• Equity compensation aligned with individual impact and company growth.
• Learning and development budget with opportunities for internal mobility.
• Inclusive workplace focused on diverse perspectives and employee growth.