Enterprise Customer Success Manager (SaaS/AI)

Location: Fully remote within the United States; up to 25% travel.

Compensation: Tier 1 U.S. cities — OTE $170K–$205K; Tier 2 — OTE $155K–$185K; Tier 3 — OTE $145K–$175K. Equity offered.

Company

hirify.global is a San Francisco-based SaaS and AI company whose platform captures how work happens and turns it into reusable intelligence for people and AI agents.

What you will do

• Own Enterprise and Strategic customer portfolios from onboarding through renewal, with accountability for retention and net revenue expansion.
• Design rollout and enablement programs that accelerate adoption and demonstrate value across large organizations.
• Lead QBRs and EBRs connecting product impact to executive metrics and expansion opportunities.
• Build relationships with end users, champions, and executive sponsors across departments and business units.
• Partner with Expansion AEs on account growth strategies, hand-offs, and new use cases.
• Bring customer insights into product roadmap decisions, playbooks, and scalable enablement programs.

Requirements

• 6+ years of Enterprise Customer Success experience at a SaaS or AI company.
• Demonstrated impact on adoption, NRR, or customer satisfaction.
• Experience owning the full customer lifecycle for large, complex accounts, from implementation through renewal.
• Ability to discuss technical workflows with power users and ROI with VP or C-suite stakeholders.
• Strong data-driven approach to value narratives, risk identification, and executive decision-making.
• Comfort building processes from scratch and traveling up to 25%.

Nice to have

• Experience with Fortune 500 or global enterprise accounts at a high-growth SaaS company.
• Ownership of expansion and renewal metrics, including NRR and GRR.
• Experience in a product-led growth environment driven by usage data.
• Consulting or change management experience on large-scale transformation projects.

Culture & Benefits

• Startup environment with the reach of a unicorn and fewer than 200 employees.
• Equity for all full-time employees.
• Comprehensive medical, dental, and vision coverage, including two $0/month medical plan options.
• 401(k), flexible paid time off, company holidays, and paid parental leave.
• $500 annual flex benefit for home office equipment, productivity tools, learning and development, or wellness.
• Wellness and family support programs, including Talkspace, One Medical access where available, and Kindbody discounts.