Associate Director, Strategic Accounts & Retention (AI)

TL;DR

Associate Director, Strategic Accounts & Retention (AI): Driving strategic enterprise growth and customer retention for an AI-powered legal platform with an accent on market expansion across Europe and high-value deal negotiations. Focus on leading commercial teams, optimizing digital revenue channels, and building executive-level relationships within top-tier law firms and corporate legal departments.

Location: Hybrid role based in Alphen aan den Rijn, Netherlands (requires 2 days per week in office)

Company

hirify.global is a global leader in professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

What you will do

• Lead market expansion across the top 50 European law firms and top 100 corporate legal departments.
• Coach and support senior cross-border Account Executives on complex, multi-country opportunities.
• Manage a team of three Retention Managers to drive customer adoption, value realization, and renewal outcomes.
• Oversee e-commerce performance and optimize digital sales channels across European markets.
• Present business performance, forecasts, and strategic recommendations at the executive level.
• Partner with Sales, Marketing, Legal Engineering, and Finance to drive commercial strategy.

Requirements

• 8+ years of experience in enterprise SaaS, legal technology, or professional services sales leadership.
• Proven track record of winning and managing complex, multi-country enterprise deals.
• Fluent English required; Dutch and/or additional European languages are a plus.
• Experience leading high-performing sales, retention, or customer success teams.
• Strong executive presence and ability to influence senior stakeholders.
• Commercially astute, data-driven, and comfortable operating in fast-growth environments.

Culture & Benefits

• Full-time work week of 36 hours.
• Flexible, hybrid work setup with two days per week at the office.
• Commission scheme and personal choice budget.
• Home office and commuting allowances.
• Continuous investment in employee growth and professional development.