Keystone Success Manager

TL;DR

Keystone Success Manager (Customer Success): Managing the lifecycle and success of subscription-based data storage solutions with an accent on customer advocacy, service reviews, and billing accuracy. Focus on building strong client relationships, resolving technical escalations, and driving retention within a hybrid work environment.

Location: Must be based in or able to work from Düsseldorf, Munich, or Schiphol-Rijk (Hybrid role).

Company

hirify.global is a global leader in intelligent data infrastructure, providing unified storage and data services across multicloud environments.

What you will do

• Serve as the primary point of contact for Keystone service inquiries and subscription management.
• Conduct regular service reviews covering capacity consumption, forecasting, and billing.
• Advocate for customer needs internally to influence product and engineering enhancements.
• Support key subscription activities including deployment, refreshes, and decommissioning.
• Manage and resolve technical issue escalations to ensure high customer satisfaction.
• Maintain accurate subscription records to facilitate seamless customer engagement.

Requirements

• Minimum 8 years of experience in customer support or account management within a high-tech service business.
• Fluent in both German and English (written and verbal).
• Familiarity with the storage market and enterprise storage solutions.
• Proven experience in managing technical issue escalations and subscription billing.
• Strong analytical and presentation skills for conducting customer service reviews.
• Must be able to work in a hybrid environment with in-office expectations.

Culture & Benefits

• Commitment to an inclusive and accessible workplace with reasonable accommodations.
• Hybrid working model designed to foster connection and collaboration.
• Focus on continuous learning and professional growth in a fast-paced environment.
• Equal Opportunity Employer dedicated to fair treatment and diversity.