Customer Success Manager - Benelux

TL;DR

Customer Success Manager - Benelux (B2B SaaS): Managing and growing a portfolio of 60–80 customers across the Benelux market, helping HR teams achieve business outcomes through talent management software with an accent on retention, adoption, and strategic customer advisory. Focus on identifying churn risks, developing commercial opportunities, and translating customer patterns into product and cross-functional improvements.

Location: Hybrid work from the Amsterdam office, Netherlands. Work from anywhere is available for up to four weeks per year.

Salary: €55,000–€65,000 per year

Company

hirify.global provides a talent management suite combining applicant tracking, HRIS, and performance management software for HR and People teams.

What you will do

• Manage a portfolio of 60–80 small and mid-size B2B customers across the Benelux market.
• Monitor customer health and drive satisfaction, product adoption, retention, and churn reduction.
• Build trusted-advisor relationships by understanding customer goals, needs, and business outcomes.
• Identify sales and business development opportunities in collaboration with Account Management.
• Master the hirify.global Suite and provide customer feedback to influence the product roadmap.
• Identify recurring customer patterns and collaborate with Onboarding, Product, Support, and Digital Customer Experience teams to address bottlenecks.

Requirements

• Experience managing B2B SaaS customer accounts and growing product adoption, preferably in Customer Success or account management.
• Dutch at C1 level or higher and English at B2 level or higher.
• Ability to manage a client portfolio throughout all stages of the customer lifecycle.
• Confidence working in a technology environment and learning new software.
• Strong interpersonal, written, and verbal communication skills.
• Ability to identify and drive commercial opportunities.

Nice to have

• French or German language skills.
• Transferable experience from other client-facing roles.

Culture & Benefits

• Hybrid working from a canal-side Amsterdam office within a diverse, international team.
• €1,500 annual learning budget and two dedicated learning days.
• Pension plan, wellness perks, and commuting or travel reimbursement.
• 28 paid holiday days plus two additional days in 2026.
• Up to four weeks of work from anywhere per year.
• Apple MacBook, €200 home-office budget, and work-from-home allowance.