Customer Success Manager - French (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving product adoption, onboarding, and revenue growth through upselling and cross-selling for a strategic portfolio of large customers with an accent on relationship building and churn reduction. Focus on analyzing product usage data, acting as a trusted advisor to CxOs, and coordinating with cross-functional teams to ensure customer success.

Location: Berlin, Germany. This position is NOT eligible for Visa sponsorship.

Company

hirify.global provides a Unified IT Operations Platform delivering endpoint management, autonomous patching, backup, and remote access for nearly 40,000 customers worldwide.

What you will do

• Manage a portfolio of the largest and most important customers, establishing relationships from support agents to CxOs.
• Act as a Trusted Advisor to ensure customers leverage the solution effectively to meet business objectives.
• Analyze product usage data to improve adoption and proactively reduce churn.
• Identify and develop cross-sell and upsell opportunities within the assigned account base.
• Document activities and forecast opportunities using Salesforce.
• Collaborate with Sales, Marketing, Support, Product, and Professional Services teams.

Requirements

• Proven experience as a Customer Success Manager owning a portfolio of accounts.
• Fluency in English and French.
• Strong consultative skills, active listening, and ability to overcome objections.
• Analytical mindset with the ability to identify root causes and implement solutions.
• High level of organization and ability to prioritize a strategic customer portfolio.
• Must have the legal right to work in Germany (no visa sponsorship available).

Nice to have

• Experience in the SaaS, cloud, or IT industry.

Culture & Benefits

• Competitive compensation package.
• Office located in the heart of Berlin at Alexanderplatz.
• Lunch provided by the company 3 times per week at the office.
• Access to a Corporate Benefits Platform with various brand discounts.
• Professional development through a renowned training platform.
• International and intercultural work environment.