Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing a portfolio of 60-80 B2B clients in the Benelux region with an accent on driving product adoption, retention, and achieving HR business outcomes. Focus on acting as a strategic advisor, identifying commercial opportunities, and collaborating with cross-functional teams to influence the product roadmap.

Location: Must be based in or able to commute to the Amsterdam office (Hybrid)

Salary: €65,000–€75,000 per year

Company

hirify.global is a leading Talent Management Suite providing an all-in-one platform for applicant tracking, HRIS, and performance management to over 7,000 customers globally.

What you will do

• Manage a portfolio of 60-80 customers to ensure satisfaction, adoption, and retention.
• Act as a strategic advisor to help clients achieve their HR business goals.
• Identify and drive new sales and business development opportunities within your portfolio.
• Collaborate with product, onboarding, and support teams to address bottlenecks.
• Provide feedback to the product team to influence the future roadmap.

Requirements

• Strong written and verbal communication skills in Dutch (C1 minimum) and English (B2 minimum).
• Proven track record in B2B SaaS customer success or account management.
• Ability to manage a high-touch client portfolio and navigate the full client lifecycle.
• Confidence in a tech environment and comfort with new software.
• Excellent interpersonal skills for building trust with high-level executives.

Nice to have

• Proficiency in French or German.
• Transferable skills from other client-facing roles.

Culture & Benefits

• Hybrid working model from a canal-side Amsterdam office.
• €1,500 annual learning budget plus 2 dedicated learning days.
• 28 paid holiday days plus 2 additional days in 2026.
• Work from anywhere for up to 4 weeks per year.
• Pension plan, wellness perks, and commuting reimbursement.