Head of Enterprise Customer Success (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Head of Enterprise Customer Success (Cybersecurity): Building and leading the first Enterprise-focused Customer Success team for the DACH region with an accent on coaching, performance management, and strategic account growth. Focus on navigating complex multi-stakeholder environments, driving retention and expansion, and fostering a high-impact CSM culture.
Location: Must be based in Cologne or Berlin with a reasonable commute to the office.
Company
is a fast-growing cybersecurity scale-up leveraging behavioral science to empower organizations against human-centric digital risks.
What you will do
- Lead, guide, and support a team of Enterprise Customer Success Managers to drive gross retention, net revenue retention, and expansion.
- Develop and own the enterprise account strategy, including risk management and executive sponsorship programs.
- Coach the team on navigating complex, multi-stakeholder buying environments and commercial negotiations for high-ARR contracts.
- Engage personally with C-level stakeholders to build executive relationships and resolve high-stakes escalations.
- Collaborate with Sales, Marketing, and Partner leadership to ensure a cohesive enterprise go-to-market strategy.
- Represent the voice of the enterprise customer internally to inform product and process improvements.
Requirements
- 10+ years of Customer Success experience in a fast-growing B2B SaaS company.
- 3+ years of experience leading Enterprise Customer Success teams.
- Fluent in English and German.
- Must be based in Cologne or Berlin.
- Demonstrated ability to influence senior and C-level stakeholders.
- Willingness to travel approximately 30% of the time for customer onsites and industry events.
Culture & Benefits
- Flexible working hours and 33 vacation days.
- Learning and development allowance and tech equipment provided.
- Annual company off-site and regular team events.
- Wellbeing support through Open Up and corporate discounts.
- Dog-friendly office environment.
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