Account Manager (Insurance)

TL;DR

Account Manager (Insurance): Managing a portfolio of mid-market accounts and driving customer adoption of health insurance solutions with an accent on relationship building, negotiation, and strategic upselling. Focus on identifying customer needs, conducting business reviews, and acting as the voice of the customer to internal product teams.

Location: Must be based in or willing to relocate to Toronto, Canada. The role requires 4-5 days per week in-person at the office in the financial district.

Company

hirify.global is a leading health insurance company integrating insurance, prevention, and care into a single user experience, serving over 1 million members.

What you will do

• Manage a portfolio of accounts and flagship companies to ensure high adoption and satisfaction.
• Build and maintain strong relationships with key stakeholders and HR decision-makers.
• Analyze and present consumption reports to customers through regular business reviews.
• Proactively identify dissatisfaction signals and implement effective solutions.
• Execute cross-selling and upselling initiatives to address customer pain points.
• Renegotiate contracts to ensure value for customers and sustainable profitability.

Requirements

• 2 to 5 years of experience in a customer-facing role, ideally with C-level or HR interactions.
• Full working proficiency in English.
• Experience managing mid-market companies (up to 200 employees) and a portfolio of 100+ accounts.
• Strong negotiation, active listening, and problem-solving skills.
• Must be based in or willing to relocate to Toronto.
• Must be able to work 4-5 days per week in-person.

Nice to have

• Previous experience in the insurance industry or benefits-related sectors.

Culture & Benefits

• Competitive salary and equity package.
• Comprehensive healthcare insurance through the hirify.global app.
• Employer matching program for RRSP.
• Monthly TTC pass for commuting.
• Dedicated coaching from day one to support personal and professional growth.
• Flexible leave policy and extended parental leave.