Senior Sales Operations Specialist

Location: Tokyo, Japan; hybrid work culture

Company

hirify.global develops cybersecurity software and related digital security solutions.

What you will do

• Drive adoption and effective use of Salesforce, Partner Portal, Dexter, and hirify.global Hub across local sales operations.
• Improve sales processes and user experience through automation, optimization, and implementation of global standards.
• Gather stakeholder requirements and coordinate testing, validation, and rollout of system enhancements with global teams.
• Maintain Salesforce data quality, governance, reporting, dashboards, and KPI tracking.
• Provide forecasting, budgeting, business planning, and ad-hoc performance analysis for local management and headquarters.
• Manage commercial programs, partner operations, training, and analytical support for channel sales planning and business reviews.

Requirements

• Five or more years of experience in sales operations, business operations, CRM administration, business analytics, commercial excellence, or a related field.
• Professional experience with Salesforce or an equivalent CRM platform, B2B sales organizations, and channel sales environments.
• Advanced Microsoft Excel skills and experience creating management-level reports and business performance analyses.
• Strong analytical, problem-solving, communication, presentation, stakeholder management, and process improvement skills.
• Native-level Japanese and business-level spoken and written English required.
• Bachelor’s degree or higher in business administration, economics, information systems, data analytics, or a related field.

Nice to have

• Salesforce Administrator certification.
• Experience with Power BI, Tableau, SQL, or other data analysis tools.
• Experience in the IT or software industry and knowledge of indirect, channel, or partner business.

Culture & Benefits

• Hybrid work arrangements balancing personal commitments with in-person collaboration.
• Leave policies designed to support work-life balance and major life events.
• Pension scheme with attractive 401K savings rates.
• Access to learning platforms and professional development opportunities.
• Office located in the heart of Shinagawa.