Care Concierge Coordinator (Healthcare)

Location: Remote within the United States, with limited travel and required in-person training in Hayward, California. Work hours are 9:00 AM–5:30 PM ET or 11:30 AM–8:00 PM ET.

Base pay: $24/hour.

Company

hirify.global provides evidence-based, data-driven specialty drug management and cost-control solutions for self-insured employers.

What you will do

• Provide compassionate, personalized support throughout members’ therapy journeys.
• Manage new and ongoing therapy cases, maintaining accurate documentation.
• Coordinate care with members, providers, pharmacies, and internal teams.
• Monitor therapy progress, prioritize member needs, and handle inbound and outbound communication.
• Resolve complex inquiries accurately using critical thinking and proactive problem-solving.
• Build effective relationships through clear, professional, and empathetic communication.

Requirements

• At least 3 years of healthcare experience in care coordination, member advocacy, case management, or a related area.
• At least 3 years of customer service experience; healthcare case management experience is preferred.
• High school diploma or GED.
• Strong communication, organization, attention to detail, time management, and problem-solving skills.
• Availability for a full-time schedule during the specified Eastern Time shifts.
• Ability to attend three weeks of training: two weeks virtually and one week onsite in Hayward, California.
• Ability to travel onsite to Hayward for training and occasional collaboration.

Nice to have

• Call center experience.
• Bilingual communication skills.

Culture & Benefits

• Remote work with limited travel for training, meetings, and collaboration.
• Health benefits.
• Paid time off.
• 401(k) employer match.
• Opportunity to contribute to a growing Public Benefit Corporation focused on improving healthcare outcomes.

Hiring process

• Interview process includes one-on-one and/or group interviews by phone, video conference, and/or in person.