Customer Support Specialist (Healthcare)

Location: Chantilly, Virginia, United States. Onsite role with evening shifts starting at 8:00 PM EST and weekend work.

Company

hirify.global provides technology and platform-enabled services for healthcare, commercial, public-sector, and government organizations, including managed services, application development, EHR, ERP, virtual care, and cybersecurity solutions.

What you will do

• Provide technical support to international clients through phone, email, and chat.
• Troubleshoot healthcare applications, including EMR and Patient Accounting systems.
• Record customer interactions and technical issues in support systems.
• Collaborate with cross-functional teams to resolve complex problems and escalate critical issues when needed.
• Create support documentation, training materials, and knowledge-sharing resources.
• Resolve issues promptly while maintaining high customer satisfaction.

Requirements

• 2–3 years of experience in technical support, preferably involving international calling.
• Excellent English communication skills, written and verbal.
• Strong problem-solving and analytical abilities.
• Experience or familiarity with support ticketing systems, CRM tools, and customer service protocols.
• Ability to work independently and collaboratively.
• Availability for evening shifts starting at 8:00 PM EST and weekends.

Nice to have

• Spanish fluency.
• Technical support experience in healthcare applications or healthcare claims.

Culture & Benefits

• Health, dental, vision, life, AD&D, and supplemental life insurance.
• Paid time off and short- and long-term disability coverage.
• Flexible spending accounts and a health savings account.
• Primary healthcare, health advocacy, virtual health, and commuter benefits.
• Learning, career development, and advancement opportunities.