Client Order Management Support Representative (Healthcare)

Location: Memphis, Tennessee, USA; onsite at the Memphis distribution center

Company

hirify.global provides commercialization services, products, and solutions for the life sciences industry and supports healthcare clients and patients.

What you will do

• Process and manage client and customer orders from entry through fulfillment.
• Respond to inquiries by phone, email, and chat about order status, products, delivery, returns, and general support.
• Investigate and resolve order discrepancies, shipping delays, backorders, and escalated customer concerns.
• Coordinate with accounts receivable, customer success, distribution operations, supply chain, IT, and Quality teams.
• Maintain accurate interaction and transaction records while monitoring open-order reports and follow-up actions.
• Identify recurring issues and process inefficiencies while supporting service metrics such as first-call resolution and customer satisfaction.

Requirements

• 5+ years of experience in order management, customer service, or a contact center environment.
• Excellent verbal and written communication skills, with the ability to remain calm and empathetic in high-pressure situations.
• Proficiency in order management systems and CRM platforms.
• Strong organization, multitasking, attention to detail, analytical thinking, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• High school diploma or equivalent; a bachelor's degree is preferred.

Nice to have

• Experience in healthcare, pharmaceutical, or logistics industries.
• Advanced communication skills, including active listening and clearly explaining solutions.

Culture & Benefits

• Medical and dental plans, tuition reimbursement, and a matching 401(k) retirement plan.
• Health Savings Account, Flexible Spending Account, and Dependent Care Spending Account.
• Up to 18 accrued paid-time-off days plus 10 paid company holidays.
• Employee assistance programs covering financial, work-life balance, family planning, and legal support.
• Temperature-controlled work environment year-round.
• Patient-focused, inclusive culture emphasizing accountability, collaboration, development, and innovation.