Patient Support Specialist (Healthcare)

Location: Remote - United States

Salary: $21 per hour

Company

hirify.global is building technology-enabled clinical infrastructure to expand access to healthcare, reduce costs, and improve patient outcomes through care delivered at home.

What you will do

• Respond to and resolve patient and partner questions through phone, email, and SMS.
• Triage requests, escalate concerns to the appropriate teams, and meet organizational response benchmarks.
• Support real-time scheduling changes for Field Support and Sprinters.
• Complete clerical work before and after appointments so care teams can focus on in-home care delivery.
• Resolve overnight support requests and contribute to process improvements and cross-training projects.

Requirements

• At least 3 years of relevant patient services or healthcare experience.
• Proficiency with electronic health record systems and other healthcare software.
• Experience coordinating with national laboratories such as Quest or Labcorp, including requisition review, issue investigation, and result tracking.
• Strong organization, attention to detail, communication, and interpersonal skills.
• Ability to manage changing priorities in a fast-paced environment while maintaining patient confidentiality and patient-centered care.
• Availability for a Saturday-Wednesday schedule and a temporary assignment through December 31, 2026.

Nice to have

• Experience working with Zendesk.
• Experience in an on-demand service or healthcare environment.

Culture & Benefits

• Remote work within the United States.
• Work in a fast-paced, high-pressure healthcare operations environment.
• Emphasis on flexibility, humility, empathy, clear communication, and practical problem-solving.
• Opportunity to support technology-enabled in-home healthcare delivery.