Member Flex Guide

Location: Remote within the USA; availability is required across seasonal operational hours, including potential weekends and late shifts in Eastern Time.

Salary: $20–25 per hour

Company

hirify.global is a healthcare company using integrated care, data, and AI to improve the health and well-being of older Americans.

What you will do

• Support members through voice, video, SMS, chat, and digital messaging with empathy and professionalism.
• Help members understand benefits, find providers, schedule appointments, and navigate healthcare information.
• Conduct proactive clinical outreach, identify escalation paths, and collaborate with clinical staff.
• Use internal systems and the AI Guide Assistant to provide fast, accurate, and documented solutions.
• Follow HIPAA requirements, compliance regulations, and internal workflows while meeting quality and productivity standards.
• Flex between inbound, outbound, and cross-functional programs as business and seasonal priorities change.

Requirements

• At least 1 year of experience in a high-volume customer-facing role or fast-paced healthcare environment.
• Strong interpersonal, communication, multitasking, and emotional-intelligence skills.
• Ability to de-escalate emotionally charged interactions and explain complex information clearly.
• Comfort working with AI-powered tools and multiple digital platforms while maintaining accuracy.
• Ability to adapt quickly to changing workflows, priorities, and technology.
• Ability to work assigned shifts within extended seasonal operating hours, including possible weekend availability.

Nice to have

• Contact center or call center experience.
• Healthcare, health insurance, or Medicare Advantage experience.
• Experience with HIPAA guidelines, medical terminology, benefits, or appointment scheduling.
• Experience managing emotionally demanding situations and applying coaching feedback.

Culture & Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium.
• Generous paid time off and a parental leave program.
• $100 monthly mobile or internet stipend.
• Stock options for all employees and bonus eligibility for most roles.
• 401(k) program and additional total rewards for full-time employees.