Desktop Support Analyst (Gaming)

TL;DR

Desktop Support Analyst (Gaming): Providing IT helpdesk support and maintaining technology operations for internal employees with an accent on hardware troubleshooting and incident management. Focus on diagnosing device issues, building and maintaining corporate hardware, and delivering high-quality technical assistance within a fast-paced enterprise environment.

Location: Lansing, MI, US. Candidates must be authorized to work in the US on a full-time basis without current or future visa sponsorship.

Salary: $18.50 - $34.37 per hour

Company

hirify.global is a world leader in gaming content and technology, specializing in B2B casino and free-to-play mobile games.

What you will do

• Deliver high-quality IT Helpdesk support to internal employees with a focus on customer service.
• Manage the full lifecycle of trouble tickets, providing detailed documentation and proactive interventions.
• Perform troubleshooting and diagnosis for local and remote devices, including PCs, laptops, and proprietary hardware.
• Develop and document technical processes and procedures for IT operations.
• Respond to and resolve issues related to corporate communications devices.
• Collaborate with the Global IT team to ensure operational efficiency.

Requirements

• High school diploma or equivalent (required).
• Associate degree in IT or a related field (preferred).
• Must be authorized to work in the US without visa sponsorship.
• Technical knowledge across a broad range of IT fields.
• Strong verbal and written communication skills.
• A+, Network+, Security+, or MCP certifications are highly preferred.

Nice to have

• ITIL certification or relevant experience.
• 1+ years of Helpdesk/Call Center experience in a large enterprise environment.

Culture & Benefits

• Robust benefits package including health, dental, and vision insurance.
• Paid time off and a 401(k) plan with employer matching.
• Opportunities for global career growth within a leading gaming entertainment company.
• Diverse and inclusive work environment valuing individual differences.