Customer Support Specialist

TL;DR

Customer Support Specialist (Support): Handling customer inquiries via phone, email, and chat with an accent on professional assistance and technical troubleshooting. Focus on resolving product and service issues and optimizing the end-to-end customer experience.

Location: Must be located within the United States

Salary: From $20/hr

Company

A remote talent platform specializing in connecting businesses with skilled remote professionals.

What you will do

• Respond to customer inquiries through phone, email, and chat channels.
• Provide professional, fast, and friendly assistance to resolve user issues.
• Troubleshoot product and service problems to find optimal solutions.
• Maintain detailed and accurate records of all customer interactions.
• Keep knowledge of client products, services, and policies up to date.
• Collaborate with teammates to share feedback and improve service quality.

Requirements

• Must be based in the United States.
• English: C1 level (fluent speaking, writing, and reading).
• Reliable computer and stable internet connection.
• Ability to work independently from a distraction-free home office.
• Positive, professional attitude and a passion for helping others.

Nice to have

• Previous experience in customer support roles.

Culture & Benefits

• Fully remote work arrangement from anywhere within the US.
• Flexibility with both full-time and part-time options available.
• Competitive hourly compensation.