Customer Support Specialist

Location: Remote, worldwide, with strong overlap with CET hours

Salary: $800–$1,300 USD gross per month

Company

hirify.global is a platform for discovering, comparing, and selecting proprietary trading firms, with tools for challenge comparisons, verified reviews, payout data, and loyalty rewards.

What you will do

• Respond to customer inquiries across Intercom, Discord, and email.
• Investigate and resolve customer issues from start to finish while maintaining an accurate and empathetic tone.
• Prioritize tickets, document cases, update customer records, and escalate issues when necessary.
• Verify offers, promo codes, payout terms, loyalty submissions, and policy information before responding.
• Keep FAQs and internal documentation current and report recurring issues and bugs to Product and Development.
• Suggest workflow improvements and contribute to knowledge base updates and AI training data.

Requirements

• At least 2 years of customer support or other client-facing experience, preferably in a remote, high-volume environment.
• Strong written communication skills and the ability to explain information clearly and empathetically to non-technical customers.
• Hands-on experience with Intercom or a similar helpdesk or ticketing platform.
• High attention to detail when verifying promo codes, payout terms, and policy language.
• Strong time management, independent troubleshooting skills, accountability, and cross-team collaboration.
• Availability for CET-aligned hours in a fully remote, async-first environment.

Nice to have

• Familiarity with proprietary trading firms or the prop trading industry.
• Experience with AI-assisted support tools such as Intercom Fin AI.
• Experience managing or responding to public reviews such as Trustpilot.
• Background in fintech, SaaS, or another fast-paced digital consumer platform.

Culture & Benefits

• Fully remote, worldwide work setup with an async-first approach.
• Ownership, clear communication, and practical impact are valued.
• Full-time employment.
• Transparent and respectful hiring process with time for informed decisions.
• Equal opportunity workplace welcoming candidates from all backgrounds and perspectives.

Hiring process

• Application screening followed by a video introduction and written role-fit questionnaire.
• Discovery HR interview, real-world support task, professional interview, and peer and values conversation.
• Reference check before a formal written offer.