Admin/Intake Assistant (Legal)

TL;DR

Admin/Intake Assistant (Legal): Handling outbound communications and claims initiation for a US personal injury law firm with an accent on insurance company coordination and client documentation gathering. Focus on navigating insurance bureaucracies, managing high-volume outbound calls, and ensuring accurate case intake.

Location: Fully Remote. Preferred location: Latin America. Working hours: 9 am - 6 pm EST

Salary: USD 800 - 1,000 per month

Company

A boutique US personal injury law firm that prioritizes exceptional customer service and empathy to provide a personalized client experience.

What you will do

• Conduct high-volume outbound calls to insurance companies to initiate new legal claims.
• Proactively contact clients to gather missing information and required documentation.
• Maintain meticulous records of communications and claim statuses in tracking systems.
• Navigate insurance protocols efficiently to minimize delays in the claim-opening process.
• Provide professional and empathetic communication to clients during the intake phase.
• Balance phone-heavy tasks with timely administrative follow-ups.

Requirements

• 1-2+ years of experience in customer service, call center, or administrative support.
• Fluency in Spanish and English (spoken and written).
• Comfort and confidence in handling consistent outbound phone calls throughout the workday.
• Experience with legal case management systems such as CloudLex, Filevine, or Clio.
• Availability to work 9 am - 6 pm EST.
• US law firm experience is preferred.

Culture & Benefits

• Fully remote work environment.
• Paid time off following US Federal Holidays.
• Culture focused on empathy and high-touch client care.