Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing post-sales customer accounts in the UK and EMEA to ensure satisfaction and revenue retention with an accent on aligning customer goals with RUCKUS networking solutions. Focus on translating ITIL4 concepts into practical workflows and driving long-term value realization.

Location: Remote, but must be based in the UK and have the legal right to work there without visa sponsorship

Company

hirify.global delivers AI-powered enterprise networking solutions that combine automation, proactive network assurance, and context-aware security.

What you will do

• Take full post-sales ownership of customer accounts across the UK and EMEA region.
• Drive customer satisfaction, revenue retention, and business expansion.
• Manage the customer lifecycle from presales handover through onboarding, adoption, and renewal.
• Identify opportunities for upsell, cross-sell, and attached services such as professional and managed services.
• Implement ITIL4-based service value chains to improve service quality and user experience.

Requirements

• Bachelor's degree in Computer Science, IT, Engineering, or equivalent practical experience.
• Proven experience in Customer Success or Account Management within a technology, networking, or SaaS environment.
• Fundamental knowledge of AAA, DHCP, DNS, Firewalls, and WiFi networking concepts.
• Working knowledge of ITIL certification and its practical application.
• High data literacy with the ability to convert KPIs and dashboards into clear narratives.
• Must have the legal right to work in the UK; visa sponsorship is not provided

Culture & Benefits

• Work within a global team of innovators and trusted advisors.
• Opportunity to work with cutting-edge AI-powered automation and network security tools.
• Inclusive work environment as an Equal Opportunity Employer (EEO).