Customer Success Manager I (SaaS)

TL;DR

Customer Success Manager I (SaaS): Managing high-value customer accounts and executing seamless onboarding for an AI-powered sales and marketing platform with an accent on retention, account audits, and client satisfaction. Focus on translating customer feedback into actionable product requirements and developing technical solutions aligned with business goals.

Location: Must be based in Mexico (EOR Mexico)

Company

hirify.global is an AI-powered, all-in-one white-label sales and marketing platform serving over 1 million businesses globally.

What you will do

• Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to ensure retention.
• Lead client implementations and manage the end-to-end onboarding and integration process.
• Act as a key liaison for customer feedback, translating business needs into actionable product requirements.
• Configure, test, and validate customer accounts to ensure products meet specific business goals.
• Identify opportunities for product adoption and revenue growth through proactive training and support.
• Collaborate cross-functionally with internal teams to streamline processes and resolve customer risks.

Requirements

• Must be based in Mexico (required for EOR employment).
• Bachelor’s Degree or equivalent professional SaaS experience.
• At least 5 years of experience in a customer-facing or implementation role, preferably within a SaaS organization.
• Proficiency in MS Office, Google Suite, Zoom, and Slack.
• Strong critical thinking, interpersonal communication, and creative problem-solving skills.
• Ability to manage sensitive customer issues with professionalism, tact, and diplomacy.

Nice to have

• Prior experience using HighLevel or similar vertical software solutions.

Culture & Benefits

• Global, remote-first work environment with team members across 15+ countries.
• Culture rooted in creativity, collaboration, and a people-first approach.
• Fast-paced, dynamic environment that celebrates innovation and new ideas.
• Commitment to personal and professional growth within the company.