Administration Specialist (Edtech)

TL;DR

Administration Specialist (Edtech): Managing student onboarding, placement, and retention for a tutoring program with an accent on operational efficiency and family communication. Focus on coordinating tutor-student matches, auditing attendance, and optimizing student retention to protect contract value.

Location: Remote (Must be based in the Philippines)

Company

hirify.global provides specialized tutoring services for K-12 students, focusing on diverse needs including Special Education and foster youth populations.

What you will do

• Manage onboarding and placement by documenting student learning gaps and matching them with suitable tutors.
• Oversee retention and attendance through daily audits and proactive outreach to families to troubleshoot scheduling conflicts.
• Drive growth by scrubbing leads in the sales pipeline and conducting outreach to potential and lost leads.
• Act as the primary point of contact for families, resolving scheduling and technical hurdles to prevent session cancellations.
• Maintain database accuracy and verify KPIs for internal reporting and billing compliance.

Requirements

• Location: Must be based in the Philippines
• Language: Bilingual proficiency in English and Spanish is required
• Bachelor’s degree with 2–3 years of progressive professional experience.
• Strong knowledge of the K-12 education sector, specifically Special Education (IEP/504) and FHY populations.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Proven experience in remote operations and collaborating with distributed teams.

Culture & Benefits

• Fully remote work environment.
• Paid Time Off (PTO).