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Full-Time Administration
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Full-Time Administration (Education Operations): Coordinating student onboarding, tutor-family matching, attendance follow-up, referral outreach, and education program reporting with an accent on family communication, scheduling accuracy, and remote operations. Focus on resolving operational issues, maintaining student engagement, supporting distributed educators, and validating data for billing and partner reporting.
Location: Remote, Philippines
Company
provides education and tutoring program services for students, families, tutors, and partner organizations.
What you will do
- Onboard new student referrals by documenting learning gaps, needs, availability, and family requirements.
- Update student profiles, coordinate tutor-family introductions, and confirm recurring weekly schedules.
- Monitor attendance, authorized versus actual hours, tutor change requests, and student retention risks.
- Conduct outreach to families, lost leads, referred students, and prospective program participants.
- Respond to operational messages, resolve scheduling and technical issues, and coordinate follow-up tasks.
- Maintain accurate family data and validate KPI and partner reporting information for billing compliance.
Requirements
- Clear and excellent English communication skills and Spanish proficiency are required.
- 2–3 years of progressive professional experience, including remote operations and collaboration with virtual teams.
- Bachelor’s degree required.
- Strong organization, planning, prioritization, communication, adaptability, and independent work skills.
- Experience supporting remote educators and distributed teams, and building relationships with families, schools, and community organizations.
- Proficiency in Microsoft Office Suite and Google Workspace.
Nice to have
- Strong knowledge of the K–12 education sector, including Special Education, IEP/504, or Foster, Homeless, and Youth populations.
Culture & Benefits
- Fully remote work arrangement.
- Paid time off.
- Independent work with collaboration across virtual and cross-functional teams.
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