Educational Case Manager (Education)

Location: Philippines; fully remote

Company

hirify.global provides tutoring and academic services for students, families, and school district partners.

What you will do

• Conduct intakes with families and students and provide academic support throughout their programs.
• Coordinate instructors, manage remote teachers, and organize student and teacher schedules.
• Manage virtual tutoring sessions and monitor students’ academic progress.
• Provide virtual administrative support, including answering phones, managing business data, and maintaining schedules.
• Conduct progress conferences with partner program directors, adjust academic plans, and support enrollment renewals.
• Maintain people, financial, academic, and operational standards while delivering programs and initiatives.

Requirements

• Clear and excellent English and Chinese Mandarin communication skills required.
• Bachelor’s degree.
• 2–3 years of progressive career growth and experience in a virtual operations and team environment.
• Strong time management, planning, prioritization, organization, and independent working skills.
• Ability to build trust and manage relationships with students, families, teachers, employees, schools, and business partners in virtual environments.
• Proficiency with Microsoft Office and Google applications.

Nice to have

• Bilingual English and Spanish communication skills.

Culture & Benefits

• Fully remote work environment.
• Paid time off.
• Open communication and a focus on positive conflict resolution with students and parents.
• Work that supports tutoring programs and academic outcomes for students.