Student Support Coordinator (EdTech)

Location: Must reside in the United Kingdom

Company

hirify.global is an education technology company that helps regional universities launch and grow online programs for modern learners across five countries.

What you will do

• Deliver proactive outreach to continuing and returning students to support retention, persistence, and student success.
• Monitor attendance, engagement, and academic progress to identify risks and provide timely interventions.
• Coordinate with programme teams, tutors, technical support, finance, and university partners to resolve student issues.
• Support registration, deliver orientation, and help students navigate the online learning environment.
• Maintain accurate records of interactions, outreach, and interventions in Salesforce and shared reporting tools.
• Produce reports on engagement, registration, retention, and persistence, while identifying process improvements.

Requirements

• At least 2 years of experience in student services, customer support, or another service-led operational role.
• Must reside in the United Kingdom.
• Strong written and verbal communication skills, with the ability to build trust with diverse stakeholders.
• Experience delivering proactive support and managing competing priorities in a structured, fast-moving environment.
• Strong judgement, problem-solving skills, and confidence taking action within established guidelines and escalating when needed.

Nice to have

• Experience in higher education, online learning, or a student-focused environment.
• Familiarity with CRM or case management systems, including Salesforce.
• Experience supporting remote or distributed student populations.
• Bachelor’s degree or equivalent experience.

Culture & Benefits

• Equal opportunity employer supporting a diverse and inclusive workforce.
• Comprehensive benefits.
• Continuous professional and leadership development programs.
• Tuition reimbursement for employees and their dependents.