Customer Support Associate (Healthcare Navigation)

TL;DR

Customer Support Associate (Healthcare Navigation): Providing concierge healthcare navigation services to help members find care and understand benefits with an accent on patient advocacy and care coordination. Focus on simplifying the complex healthcare experience through multi-channel support and provider sourcing.

Location: 5 days onsite at the Denver Tech Center Office (not a remote position)

Salary: $19.00 - $23.00 per hour

Company

hirify.global is a healthcare platform that integrates clinicians and pharmacists into the patient journey to improve health outcomes and decrease costs for employers and members.

What you will do

• Provide healthcare navigation concierge services via phone, chat, text, and email.
• Source high-quality care providers based on a member's needs and preferences.
• Explain benefit options, including deductibles, coinsurance, and out-of-pocket maximums.
• Support members with healthcare billing questions and issue resolution.
• Coordinate care by scheduling doctors' appointments and arranging ancillary support services.

Requirements

• Must be based in Denver, CO for full-time onsite work.
• Strong organizational and critical thinking skills.
• Customer-centric orientation and a high degree of empathy.
• Strong verbal and written communication skills.
• General computer literacy.
• College degree preferred.

Culture & Benefits

• Inclusive culture that celebrates diverse thought, beliefs, and backgrounds.
• Mission-driven environment focused on unlocking transformational healthcare outcomes.
• Core values centered on being human first, cultivating grit, and seeking to delight.
• Equal Opportunity Employer with merit-based decision making.