Caregiver Support Specialist (Healthcare)

TL;DR

Caregiver Support Specialist (Healthcare): Enhancing the caregiver experience by simplifying complex benefits and providing high-quality customer support with an accent on benefits education and utilization. Focus on conducting orientations, managing employment verifications, and resolving caregiver inquiries in a high-volume environment.

Location: Hybrid (3 days in Jamaica Queens, New York office / 2 days remote)

Salary: $23.00 – $26.00 per hour

Company

Healthcare company innovating and revolutionizing the delivery of consumer-directed home care in New York State.

What you will do

• Conduct individualized orientations to educate caregivers on benefits and enrollment processes.
• Process sick time and manage accrual status using Empeon and Medflyt.
• Execute employment verifications and document call summaries via Salesforce and Talk Desk.
• Manage reimbursements and fund allocation through the FlexFacts portal.
• Resolve inbound calls and email cases within 24–48 hours to ensure first-contact resolution.

Requirements

• 1+ years of relevant experience in a similar support or customer service position.
• Experience working in a high-volume inbound and outbound call environment.
• Technical proficiency with heavy reliance on Excel and the ability to navigate multiple platforms.
• Strong written and verbal communication skills with empathy and active listening.
• Must be based in or able to commute to the Queens, NY office for hybrid work.

Culture & Benefits

• Medical benefits and retirement plans.
• Wellness programs and ongoing learning opportunities for career growth.
• Competitive compensation and a supportive, inclusive work environment.
• Regular company events and a culture driven by empathy and integrity.