Billing Support Specialist I (Medtech)

TL;DR

Billing Support Specialist I (Medtech): Providing customer service to patients and healthcare providers regarding billing inquiries with an accent on payment resolution and accurate data entry. Focus on managing inbound/outbound communications, investigating billing discrepancies, and navigating various payor types.

Location: On-site in Gaithersburg, MD

Salary: $23.50 - $25.50 per hour

Company

hirify.global delivers personalized and actionable health insights to inform diagnosis and improve drug discovery through genomic testing and interpretation services.

What you will do

• Respond to patient and provider billing inquiries via phone and email with professional service.
• Manage a rotational schedule of inbound calls, emails, tickets, and outbound problem resolution.
• Enter and maintain accurate patient information in billing systems and process medical hold forms.
• Investigate billing discrepancies, process payments, refunds, and adjustments.
• Collaborate with finance and customer service teams to ensure seamless billing operations.
• Contact insurance companies to obtain information for prior authorization and claim submission.

Requirements

• High school diploma or equivalent.
• Strong data entry skills with high attention to detail and accuracy.
• Excellent phone etiquette and interpersonal communication skills.
• Proficiency in Microsoft Office.
• Must be based in or able to commute to the office in Gaithersburg, MD five days per week.
• Ability to work specific shifts: 10:30am - 7:00pm EST or 11:00am - 7:30am EST.

Nice to have

• Associate degree in a related field.
• 1 year of experience in billing, customer support, or a healthcare setting.
• Bilingual skills.
• Experience with billing software such as Xifin, Careviso, or Salesforce.

Culture & Benefits

• Mission-driven environment focused on helping patients get diagnosed earlier.
• Culture defined by high standards, strong teamwork, and meaningful ownership.
• Competitive compensation and benefits aligned with local market practices.
• Dynamic workplace that encourages curiosity, agility, and continuous learning.