Billing Support Specialist I (Medtech)

Location: Fully onsite in Gaithersburg, Maryland, five days per week. Available shifts are 10:30am–7:00pm EST and 11:00am–7:30pm EST.

Salary: $23.50–$25.50 USD per hour.

Company

hirify.global provides genomic testing, interpretation services, and clinical health insights to support diagnosis, treatment decisions, and drug discovery.

What you will do

• Respond to patient and healthcare provider billing questions by phone and email.
• Manage inbound calls, emails, tickets, outbound calls, and billing problem resolution through a rotational schedule.
• Enter and maintain accurate patient information in billing systems and process medical hold forms and faxes.
• Investigate billing discrepancies and process payments, refunds, adjustments, and related transactions.
• Contact clients and insurance companies to obtain information for prior authorization and claim submission.
• Collaborate with finance and customer service teams, maintain detailed records, and suggest process improvements.

Requirements

• High school diploma or equivalent required; an associate degree in a related field is preferred.
• Strong data entry skills with attention to detail and accuracy.
• Excellent phone etiquette, interpersonal skills, and clear written and verbal communication.
• Basic knowledge of medical terminology; training is provided.
• Ability to multitask, work independently and collaboratively, and remain calm in difficult situations.
• Proficiency in Microsoft Office; experience with billing software or Salesforce is a plus.

Nice to have

• One year of experience in billing, customer support, or a healthcare setting.
• Bilingual skills.
• Experience with Xifin or Careviso.

Culture & Benefits

• Purpose-driven work supporting earlier diagnosis and precision medicine.
• Culture focused on ownership, teamwork, initiative, continuous learning, and improvement.
• Competitive compensation and benefits aligned with local market practices and legal requirements.
• Professional office environment with standard computer, phone, and video conferencing equipment.