Customer Success Manager (Cybersecurity)

Location: Remote (Global - work from anywhere in the world)

Company

hirify.global is a cybersecurity firm building innovative technology focused on Third-Party Cyber Risk Management (TPCRM) through its SaaS solution, Zanshin.

What you will do

• Guide clients on product features and best practices for reducing cyber risk in cloud environments to ensure successful adoption.
• Perform routine operations to meet client requests and identify opportunities for future automation.
• Diagnose product-related issues and collaborate with technical support and engineering teams for efficient resolution.
• Monitor the health of client environments and proactively engage with them to drive product adoption.
• Provide the product team with customer feedback and insights for continuous product improvements.
• Track and report key performance metrics, including client satisfaction, product usage, and retention.

Requirements

• Bachelor's degree in Technology or Information Security.
• Ability and interest in working consultatively, focusing on providing continuous services to clients.
• Strong oral and written communication skills.
• Advanced English (C1) is mandatory.
• Advanced Spanish (C1) is mandatory.

Nice to have

• Experience with Cloud Security tools such as CSPM, CWPP, security scoring, GRC, and vulnerability scanning.
• Proficiency in Python programming and task automation.
• Experience building and maintaining analytics dashboards using QuickSight, PowerBI, or similar tools.

Culture & Benefits

• Opportunity to work with bleeding-edge technologies in a growth-oriented environment.
• Investment in professional development through on-the-job training and exceptional tools.
• Encouragement and support for scientific publications, conference, and workshop participation.
• Attractive compensation package with a flexible "work from anywhere" policy.