Customer Success Engineer (AI Penetration Testing)

Location: United States · Remote

Company

hirify.global provides a cybersecurity platform that helps enterprises identify how attackers view their organizations, discover exposed assets, and reduce security risk.

What you will do

• Own trusted technical relationships with security leaders, practitioners, platform owners, and executives across enterprise accounts.
• Drive technical adoption, integrations, onboarding, enablement, and training for the hirify.global platform.
• Lead adoption of the AI-driven penetration testing capability from initial discussions through integration into customers’ regular security cycles.
• Interpret attack chains, validated exposures, exploitability, and remediation priorities for customer security teams.
• Partner with Customer Success Managers, Product, Engineering, and account teams on customer outcomes, feedback, renewals, and expansion.
• Mentor less experienced colleagues and set a high technical standard for the Customer Success function.

Requirements

• At least 5 years of experience in customer-facing technical roles, preferably in a SaaS environment.
• Experience managing multiple complex enterprise accounts and building relationships at practitioner and executive levels.
• Working understanding of penetration testing, including scoping engagements, validating and reporting findings, and remediation workflows.
• Strong knowledge of attacker behavior, exploits, vulnerabilities, operating system structures, and real-world exposure and risk.
• Hands-on experience with cybersecurity, intelligence, or network security tools, including SIEM systems, firewalls, IPSes, DNS, WAFs, and cloud infrastructure.
• Excellent written and oral English communication skills.

Nice to have

• Experience managing penetration testing programs, working with offensive security teams, or supporting PCI DSS, DORA, or similar compliance-driven testing.
• Familiarity with AI or agent-driven security tooling and customer concerns around evidence, safety, scope control, and trust.
• Experience with account management, renewals, retention, external attack surface management, or vulnerability management.
• Experience in early-stage SaaS startups or taking new products to market.
• Experience with security conferences, written security content, or other external communications.

Culture & Benefits

• Remote role supporting large enterprise customers.
• Competitive compensation with equity.
• Medical, dental, and vision coverage.
• Paid group life and disability insurance, with optional additional coverage.
• Flexible paid time off, monthly health and wellness stipend, and 401(k).