Customer Success Manager (Cybersecurity)

Location: Remote from the United Kingdom or Denmark; willingness to travel for customer and company meetings is required.

Company

hirify.global provides security tools that help organizations find, audit, and manage open source code.

What you will do

• Manage relationships with SMB customers' Security teams and drive renewals and upsell opportunities.
• Meet and exceed revenue targets for B2B SaaS customers.
• Run quarterly health checks and monitor the overall health of existing accounts.
• Create a strong customer experience throughout the customer lifecycle.
• Collaborate with Go-to-Market, Engineering, and Professional Services teams to increase customer adoption.
• Establish customer feedback loops that support product development and long-term growth.

Requirements

• 5+ years of experience in a renewals-focused Customer Success role for B2B SaaS solutions.
• Experience selling in cybersecurity or a related industry.
• Proven success meeting or exceeding renewal and upsell quotas.
• Strong written and verbal communication skills, including communication with C-suite stakeholders.
• Ability to work independently, take ownership, and collaborate effectively in an early-stage environment.
• Based in the United Kingdom or Denmark and willing to travel for customer and company meetings.

Culture & Benefits

• Remote-first work model with quarterly team off-sites.
• Market-competitive salary bands and a meaningful equity program.
• Comprehensive health benefits with 99% coverage for employees and families.
• Flexible time off, holidays, and winter shutdown.
• Paid parental leave.
• Culture focused on excellence, urgency, rigorous thinking, ownership, trust, and customer obsession.