Enterprise Customer Success Manager (Cybersecurity)

Location: England; remote

Company

hirify.global develops cybersecurity products and services focused on protecting identity systems and enterprise environments.

What you will do

• Manage strategic enterprise customer relationships across onboarding, implementation, adoption, expansion, and renewal.
• Design customer success and joint success plans, monitor customer health, satisfaction, retention, and growth.
• Run product health checks, training sessions, workshops, upgrades, and ongoing customer development programs.
• Act as the customer voice for Product Development and internal teams, translating customer feedback into product improvements.
• Present cybersecurity risks, telemetry, risk scores, and attack-surface metrics to CISOs, CIOs, architects, and analysts.
• Improve customer success processes, systems, record-keeping, references, and case studies.

Requirements

• 5+ years of experience as a Customer Success Manager, technical account manager, or similar customer-facing professional in a cybersecurity SaaS company.
• Hands-on experience with security product enablement, product health checks, alert and response tuning, and remediation of Active Directory and Entra security posture vulnerabilities.
• Knowledge of NIST incident response, MITRE ATT&CK, APTs, IAM, security operations, and common cybersecurity domains including EDR/XDR, CSPM/CWPP, SIEM, zero trust, and threat intelligence.
• Understanding of on-premises and cloud architectures across AWS, Azure, and GCP, plus compliance frameworks including NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, and SOC 2.
• Experience with customer onboarding, QBRs, maturity roadmaps, renewal and expansion forecasting, ARR, NRR, and consultative selling.
• Fluent English is required; German proficiency is an advantage.

Nice to have

• Experience with Salesforce and Active Directory.
• German language proficiency.

Culture & Benefits

• Global team working on cybersecurity innovation.
• Culture emphasizing curiosity, integrity, initiative, and continuous growth.
• Focus on work-life balance and a supportive employee experience.