Technical Account Manager (Cybersecurity), APJ

Location: Remote in the APJ region; willingness to travel within APJ and periodically to hirify.global headquarters in Ann Arbor, Michigan. In-person onboarding may take place in Ann Arbor.

Company

hirify.global provides real-time Internet intelligence and actionable threat insights to governments, enterprises, and threat intelligence providers.

What you will do

• Manage a portfolio of enterprise, government, and partner accounts across APJ as the primary post-sale contact and technical advisor.
• Lead customer onboarding, implementation, integration planning, architecture discussions, and platform adoption.
• Help customers deploy and troubleshoot cloud connectors, Splunk, Jira, ServiceNow, SIEM/SOAR integrations, and hirify.global API workflows.
• Build success plans, conduct business and adoption reviews, monitor account health, and mitigate retention risks.
• Partner with Sales on renewals, expansion, upsell, and cross-sell opportunities, while supporting regional channel and MSSP partners.
• Represent APJ customer needs internally and collaborate with Product, Engineering, Support, Professional Services, and Marketing.

Requirements

• 3+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, or a related role in B2B SaaS, cybersecurity, infrastructure, cloud, or networking.
• Experience supporting customers across APJ and operating effectively across its markets.
• Understanding of computer networking, Internet protocols, cloud technologies such as AWS, Azure, or GCP, and security concepts.
• Ability to explain technical concepts to technical and non-technical audiences, including senior stakeholders.
• Experience managing renewals, identifying expansion opportunities, and coordinating projects independently.
• Fluent English required; willingness to travel within APJ and periodically to hirify.global headquarters.

Nice to have

• Experience with SOC, Threat Intelligence, Vulnerability Management, Security Engineering, government, or regulated-industry customers.
• Knowledge of attack surface management, asset discovery, threat intelligence, vulnerability prioritization, OSI layers, SSL/TLS, and certificates.
• Scripting or programming experience with Python and familiarity with REST APIs.
• Additional APJ language proficiency, such as Japanese, Mandarin, Korean, or Bahasa.
• Experience with channel or MSSP partner models, Salesforce, Gainsight, Zendesk, Jira, or startup environments.

Culture & Benefits

• Remote work in the APJ region with collaboration across time zones.
• Opportunity to shape customer success processes and playbooks for the APJ region.
• Collaboration with Sales, Product, Support, Marketing, Engineering, and Professional Services.
• Reasonable accommodations are available throughout the application, interview, and employment process.
• Identity verification through CLEAR is required for candidates who receive an offer.

Hiring process

• Video interviews require candidates to keep cameras on.
• Candidates may be asked to meet a hirify.global employee during the process.
• Offer recipients complete identity verification through CLEAR.