Senior CSM, PBM

Location: Remote or Dallas, TX, United States. Travel to client sites for Open Enrollment or Benefit Fairs may be required.

Salary: $125,000–$145,000 per year, depending on geographic location, experience, and qualifications.

Company

hirify.global is a healthcare technology company that helps patients find appropriate care and medications through a mobile app, health guides, and pharmacy benefit solutions.

What you will do

• Manage relationships with assigned PBM clients, including touchbases, contract deliverables, inquiries, escalations, and satisfaction.
• Lead client meetings, quarterly and annual business reviews, webinars, and employee education sessions.
• Coordinate new client implementations and transitions into ongoing client management.
• Gather requirements for annual open enrollment, including benefit changes and customized needs.
• Partner with operations and vendor teams to meet deliverables, identify risks, and resolve recurring issues.
• Support plan design interpretation and the resolution of claims, benefit, enrollment, phone, written, and electronic inquiries.

Requirements

• Bachelor’s degree required; a master’s degree is preferred.
• 5–8 years of experience in pharmacy operations.
• Strong client management, communication, organization, consultation, and presentation skills.
• Knowledge of pharmacy benefits and the ability to solve problems, prioritize work, and manage change.
• Ability to lead projects, coordinate stakeholders, and influence without direct reporting-line authority.
• Basic knowledge of Excel, Google Sheets, PowerPoint, and Google Slides.

Culture & Benefits

• Work remotely or from the Dallas location.
• Opportunity to support healthcare solutions designed to improve outcomes and reduce healthcare costs.
• Inclusive workplace that values diverse perspectives, backgrounds, and education.
• Core values include putting people first, debating and committing, cultivating grit, and seeking to delight.