Client Growth & Success Manager

Location: Remote, United States; applicants must be US-based and authorized to work for any US employer

Salary: $100,000–$115,000 annually, plus bonus eligibility

Company

hirify.global develops AI Digital Twin technology for metabolic health, using data from continuous glucose monitors, smartwatches, meal logs, and clinical care programs to help people prevent and manage chronic metabolic diseases.

What you will do

• Own a high-volume portfolio of mid-sized employer clients and serve as the primary point of accountability.
• Build client and consultant relationships, align on goals and KPIs, and provide data-driven recommendations.
• Drive program adoption, member engagement, client satisfaction, and measurable outcomes through campaigns, webinars, and one-to-many initiatives.
• Manage renewals, identify and close expansion opportunities, and maintain accurate pipeline and forecast data in Salesforce.
• Monitor client health, mitigate retention risks, and create reporting, ROI analyses, business reviews, success stories, and case studies.
• Coordinate client escalations and share insights with Marketing, Clinical Delivery, Implementation, Partner Integration, Product, and Health Economics teams.

Requirements

• 3+ years of experience in client success, account management, or a similar customer-facing role in SaaS, healthcare, or services.
• Proven success driving client growth, engagement, retention, renewals, and upsell quotas.
• Strong communication, relationship-building, analytical, data storytelling, and problem-solving skills.
• Experience managing a diverse, high-volume client portfolio and prioritizing work based on risk and opportunity.
• Working knowledge of CRM tools, preferably Salesforce, including renewal and pipeline forecasting.
• Must be US-based, authorized to work for any employer in the United States, and able to travel as needed. Visa sponsorship is not available.

Nice to have

• Experience using data tools and AI to improve client service efficiency and scale.
• Experience building repeatable playbooks, templates, lifecycle campaigns, and one-to-many client programs.

Culture & Benefits

• Remote role within a collaborative, global team focused on improving metabolic health.
• Opportunity for equity participation and a competitive technology-company compensation package.
• Unlimited vacation with manager approval.
• Paid parental leave, including 16 weeks for delivering parents and 8 weeks for non-delivering parents.
• Employer-sponsored healthcare, dental, and vision coverage, with family coverage options plus HSA and FSA access.
• 401(k) retirement savings plan.