Client Success Manager (Healthcare Revenue Cycle)

Location: United States; West Coast candidates preferred. Remote role with 20–25% travel to client sites required.

Salary: $103,669–$179,693 per year, plus variable pay opportunity.

Company

hirify.global is a global data and technology company serving markets including financial services, healthcare, automotive, agribusiness, and insurance.

What you will do

• Partner with Client Executives and Relationship Managers to expand product adoption and maintain trusted customer relationships.
• Provide consultative guidance on hirify.global Health products throughout the client lifecycle.
• Coordinate with Customer Support, Optimization, Product, and Development teams on tickets, enhancements, updates, and fixes.
• Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice to recommend configurations and best practices.
• Participate in Quarterly Business Reviews and present client successes and return on investment.
• Develop strategies to improve client retention, engagement, and expansion using relevant metrics and success factors.

Requirements

• 5+ years of experience in healthcare IT and healthcare revenue cycle.
• 3+ years of healthcare revenue cycle account management experience with claim systems and Electronic Remittance Advice.
• 2+ years of experience with Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice.
• At least 2 years of Salesforce or similar CRM expertise.
• Bachelor’s degree or equivalent experience.
• Availability to travel to client sites 20–25% of the time.

Nice to have

• Hands-on Epic expertise.
• Epic Resolute HB/PB certification.

Culture & Benefits

• Flexible work environment with remote, hybrid, or in-office options.
• Medical, dental, vision, and matching 401(k) benefits.
• Flexible time off including volunteer time off, vacation, sick leave, and 12 paid holidays.
• Compensation adjusted by U.S. geographic market, work location, skills, experience, and education.