Sr. Customer Success Manager (Pharmacy Operations)

Location: United States; applicants must be based in the United States. Remote-first role with travel to customer sites up to 50% of the time.

Base salary: $145,000–$185,000 per year, with potential equity, paid time off, and benefits.

Company

hirify.global provides clinics with technology, pharmacists, and care coordinators to dispense specialty medications directly to patients through medically integrated dispensing.

What you will do

• Build and maintain relationships with dispensers, clinic staff, financial personnel, providers, and executives.
• Lead customer communications, presentations, quarterly business reviews, objection handling, and customer advocacy.
• Monitor communication channels, task queues, and documentation to identify operational gaps and prevent escalations.
• Investigate and resolve customer and operational issues while coordinating with internal clinical operations teams.
• Conduct bi-weekly operational reviews and maintain alignment across cross-functional teams.
• Manage program profitability, launch revenue initiatives, and evaluate customer requests through ROI analyses.

Requirements

• 8+ years of professional experience, including 3–5 years in program management or a similar role.
• Experience and knowledge of the pharmacy space is required; specialty pharmacy experience is preferred.
• Demonstrated success in customer relations, operational management, and financial oversight.
• Strong relationship-building, communication, analytical, and issue-resolution skills.
• Experience analyzing financial data, managing operational performance, and driving growth through data-informed decisions.
• Must be based in the United States and able to travel to customer sites up to 50% of the time.

Culture & Benefits

• Remote-first work environment with flexible working hours.
• Flexible paid time off and generous parental leave.
• Comprehensive healthcare, vision, and dental benefits.
• Competitive salary and equity participation.
• Collaborative culture that values open communication, learning from failure, and new ideas.