Sr. Customer Success Manager (Pharmacy)

TL;DR

Sr. Customer Success Manager (Pharmacy): Lead customer initiatives by balancing customer success, pharmacy operational management, and financial growth for clinics dispensing specialty medications with an accent on relationship building, proactive monitoring, and P&L oversight. Focus on handling objections, resolving issues swiftly, driving revenue through growth initiatives, and ensuring profitability targets.

Location: Must be based in the United States. Up to 50% travel to customer sites required.

Salary: $145,000 - $185,000

Company

hirify.global provides clinics with technology and support from pharmacists and care coordinators to dispense specialty medications directly to patients with chronic illnesses like cancer and autoimmune disorders.

What you will do

• Build and maintain strong relationships with stakeholders including dispensers, clinic staff, providers, and executives across all levels.
• Tailor communication for various audiences, handle objections, and deliver customized presentations and QBRs.
• Act as customer advocate internally, monitor operations proactively, and resolve issues to prevent escalations.
• Oversee P&L statements, meet profitability targets, and implement growth initiatives for 10% YoY revenue increase.
• Evaluate customer requests with ROI analyses and align operations through bi-weekly reviews.

Requirements

• 8+ years experience, including 3-5 years in program management or similar with track record in customer relations, operations, and financial oversight.
• Experience/knowledge of the pharmacy space required; specialty pharmacy preferred.
• Strong relationship-building, communication, and analytical skills for data-driven decisions.
• Proficiency in operational oversight, issue resolution, and process improvement.

Nice to have

• Specialty pharmacy experience.

Culture & Benefits

• Remote-first with flexible work hours and paid time off.
• Generous parental leave and comprehensive healthcare, vision, dental benefits.
• Competitive salary, equity stake, and support for work-life balance.
• Open communication, embracing failure as learning, and openness to new ideas.
• Backed by top investors like Bessemer Venture Partners and Khosla Ventures.