Senior Customer Success Manager (Healthcare)

Location: Remote within the United States; candidates must live in or around West Virginia. The role may require up to 30% travel.

Salary: $95,000–$110,000 per year.

Company

hirify.global provides software and a national network that connect community organizations, government agencies, and healthcare organizations to coordinate health and social services.

What you will do

• Own strategic relationships and account strategies for complex healthcare and government customers.
• Develop Joint Success Plans aligned with customer goals, priorities, and measurable outcomes.
• Drive platform adoption, workflow improvement, retention, renewals, and qualified expansion opportunities.
• Lead stakeholder meetings, QBRs, EBRs, renewal discussions, escalations, and customer problem-solving.
• Coordinate cross-functional partners on customer initiatives, risks, timelines, and dependencies.
• Synthesize customer feedback and advocate for customer needs with Product and internal teams.

Requirements

• Must be based in or around West Virginia while working remotely within the United States.
• 3+ years of experience in customer success, account management, or directly related work.
• 3+ years of experience supporting healthcare and/or government customers.
• Experience managing complex customer relationships and executive stakeholders.
• Experience with account planning, renewals, retention, expansion, product adoption, workflow improvement, or change management.
• Strong analytical, communication, problem-solving, and cross-functional leadership skills.

Culture & Benefits

• Medical, dental, and vision insurance, including virtual mental health and acute medical visits.
• Flexible time off, volunteer and mental health days, and 14 paid company-wide holidays.
• Paid parental leave, including for adoptive parents.
• 401(k) with employer match, immediate vesting, HSAs, FSAs, and commuter benefits.
• Company-provided work-from-home equipment and additional life, disability, accident, and pet insurance options.
• Inclusive culture with employee resource groups and a commitment to diversity.