Senior Client Success Manager (Mid-Market) (Healthcare)

Location: Remote with occasional travel to the New York City headquarters and up to 20% client-facing travel.

Salary: $125,000–$150,000 annually, inclusive of base and commission.

Company

hirify.global uses proprietary clinical metrics, healthcare data, incentives, and AI to help employers guide members toward higher-quality care while reducing healthcare costs.

What you will do

• Own day-to-day relationships with 50–60 mid-market clients and broker partners.
• Execute client workflows, monitor account health, and proactively address engagement and retention risks.
• Track client success KPIs and turn insights into action plans that improve engagement and measurable ROI.
• Develop and deliver client engagement plans, reports, presentations, and educational sessions.
• Manage multiple concurrent client projects, timelines, priorities, and deliverables.
• Partner with Strategic Account Management, Sales, and Concierge teams while leading client and broker meetings.

Requirements

• 4+ years of experience managing a large, high-performing B2B book of business.
• Proven experience driving client engagement, satisfaction, retention, and net revenue retention.
• Expertise managing executive relationships and complex client and broker stakeholder environments.
• Strong project management, organizational, analytical, written, presentation, and communication skills.
• Ability to use KPIs and client insights to identify risks, optimize engagement, and demonstrate ROI.
• Ability to work remotely and travel to headquarters and client-facing engagements as needed.

Nice to have

• Experience in healthcare and benefits.

Culture & Benefits

• Mission-driven work focused on improving the U.S. healthcare system.
• High-performing environment with urgency, individual accountability, and authentic feedback.
• Flexible PTO.
• Medical, dental, and vision plan options.
• 401(k) with company match, flexible spending accounts, Teladoc Health, and equity incentive eligibility.