Client Success Manager (Health Plans/PBM)

Location: Remote within the United States only; employees must reside in and be able to work from the U.S. International work is prohibited. Applicants must be authorized to work in the U.S., and Vida cannot sponsor work visas.

Salary: $140,000 per year

Company

hirify.global is a virtual, personalized obesity care provider combining evidence-based treatment, advanced technology, and healthcare professionals to support people managing obesity and related conditions.

What you will do

• Own end-to-end client relationships from planning and launch through ongoing management and renewal.
• Represent Vida throughout the client journey and maintain client satisfaction.
• Use qualitative and quantitative analysis to communicate Vida’s mission, value proposition, and impact.
• Present analysis and strategic recommendations to client and internal leadership.
• Co-create marketing and engagement playbooks for client profiles.
• Lead collaboration across product, design, engineering, analytics, sales, and marketing to address client needs.

Requirements

• Bachelor’s degree or higher.
• 5+ years of experience in account management, sales, customer success, external-facing roles, healthcare, health tech, or management consulting.
• PBM experience and familiarity with healthcare administration, payer processes, relevant legislation, and industry companies.
• Strong critical thinking, data analysis, prioritization, organization, and project management skills.
• Professional written and verbal communication skills, including presenting findings and recommendations to leadership.
• U.S. work authorization is required; visa sponsorship is not available.

Nice to have

• Experience in a health tech company or the healthcare industry.
• Management consulting background.

Culture & Benefits

• Remote work within the United States.
• Fast-paced startup environment focused on healthcare innovation.
• Opportunity to collaborate with internal teams and external partners.
• Equal employment opportunity and commitment to a diverse, inclusive workplace.