Account Manager (Healthtech)

TL;DR

Account Manager (Healthtech): Managing end-to-end client relationships for a personalized health platform with an accent on client retention, onboarding, and engagement ROI. Focus on driving program execution, coordinating cross-functionally, and optimizing member engagement outcomes.

Location: Tuzla, Bosnia and Herzegovina

Company

hirify.global is a personalized health platform providing holistic wellbeing solutions and care navigation for employers, health plans, and health systems.

What you will do

• Own the client relationship end-to-end from onboarding through ongoing program delivery and renewal.
• Monitor engagement performance and develop strategies to improve program outcomes and client ROI.
• Drive program execution by coordinating with project management, configuration, and business analyst teams.
• Advocate for client needs internally across departments to enhance service delivery.
• Maintain client management systems including Gainsight, Salesforce, Confluence, and Jira.
• Present platform capabilities and product updates to clients aligned with their specific goals.

Requirements

• Bachelor's degree or equivalent in a related discipline.
• 3+ years of direct account management experience with primary accountability for client relationships.
• Background in healthcare (health plan or hospital system), insurance, or financial services, particularly in compliance, risk, or governance.
• Proficiency in Microsoft Office Suite.
• Experience with Gainsight, Salesforce, Confluence, and/or Jira.

Nice to have

• Prior experience implementing marketing or engagement solutions across multiple channels.

Culture & Benefits

• Commitment to diversity, equity, inclusion, and belonging.
• Mission-driven work environment focused on empowering people to lead healthier lives.
• Inclusive culture where differences are celebrated and employees from all backgrounds can thrive.