Client Success Manager (Law Firms)

Location: Remote - United States

Salary: $85,000–$95,000 USD per year

Company

hirify.global provides a healthcare data collaboration platform and data logistics products and services for providers, health plans, researchers, life sciences companies, and other healthcare organizations.

What you will do

• Own post-sale engagement and lifecycle management for law firm clients through defined outreach cadences, performance reviews, and expansion discussions.
• Build relationships with legal, operations, and administrative stakeholders across client organizations.
• Drive account growth through additional users, offices, branches, claim locations, units, and ancillary services.
• Lead onboarding, training, adoption milestones, and initiatives that improve product utilization and client satisfaction.
• Identify qualified cross-sell opportunities and partner with Field Sales on conversion and expansion efforts.
• Conduct portfolio health audits, business reviews, QBRs/EBRs, account planning, and executive reporting while maintaining accurate CRM data.

Requirements

• 5+ years of sales or client growth leadership experience, ideally in legal, insurance, records, or health-information services.
• Bachelor’s degree or equivalent experience.
• Strong analytical and operating rigor, including experience with GRR/NRR, adoption metrics, pipeline metrics, and CRM reporting.
• Salesforce experience is preferred.
• Must be eligible to work in the United States; employment sponsorship is not available.

Culture & Benefits

• Collaborative, high-performance environment focused on transformative change in healthcare.
• Commitment to diversity, inclusion, equal employment opportunity, and reasonable workplace accommodations.
• Total rewards program for employees.
• Some client-facing assignments may require post-offer health screenings and vaccination documentation, subject to applicable exemptions.