Client Success Associate (Healthcare)

Location: Newark, New Jersey, United States; client travel and onsite presence may be required.

Salary: $59,000–$65,000 per year.

Company

hirify.global's Medscape division develops physician portals and mobile applications that provide clinical information, treatment education, continuing medical education, and professional communication tools.

What you will do

• Build and maintain client relationships and support a high-quality customer-service experience.
• Act as the day-to-day lead for assigned accounts from sale through execution and launch.
• Coordinate with Sales, Project Managers, and other internal departments throughout the development lifecycle.
• Support asset reviews, kickoffs, client reviews, quality checks, status reports, and follow-ups.
• Ensure timely delivery of Medscape solutions aligned with client needs and objectives.
• Use AI tools such as Gemini, Claude, and ChatGPT to streamline workflows and support strategic decision-making.

Requirements

• Bachelor’s degree preferred; related experience may be considered.
• 1–2 years of experience in Account Management or Client Service.
• 1–2 years of combined digital, agency, and healthcare experience.
• Strong organization, communication, prioritization, and adaptability skills in a deadline-driven environment.
• Ability to work in Newark, New Jersey, with onsite client presence and travel as required.

Nice to have

• Experience in pharmaceutical or HCP advertising, healthcare, or medical/legal/regulatory review.
• Familiarity with HCP clients and the MLR process.
• Understanding of digital advertising.
• Experience in a fast-paced, collaborative environment.

Culture & Benefits

• Health, dental, and vision insurance.
• Paid vacation, sick leave, and flexible holiday days.
• 401(k) retirement plan with employer matching.
• Life and disability insurance and an Employee Assistance Program.
• Commuter and transit benefits where applicable.