Customer Experience (CX) Solution Architect (Google Cloud AI)

Location: Hybrid role based in Atlanta, New York, Bridgewater, Chicago, Dallas, or San Francisco

Salary: $88,544 - $207,401

Company

hirify.global is a global business and technology transformation partner helping organizations accelerate their transition to a digital and sustainable world.

What you will do

• Design and lead end-to-end AI-powered CX architectures on Google Cloud, ensuring scalability and security.
• Lead technical discovery and solution design during sales cycles to develop proposals and secure technical wins.
• Architect and integrate CCaaS and AI-driven CX solutions (e.g., Google CCAI) with CRM, analytics, and automation systems.
• Guide delivery teams from POC to production to ensure architectural consistency and high-quality outcomes.
• Act as the technical bridge aligning hirify.global, Google, and partner teams on architecture and execution.
• Identify opportunities to enhance performance and scalability through emerging AI capabilities.

Requirements

• 10+ years of experience in contact center technical presales or consultative solution architecture.
• Proven experience designing and architecting CCaaS and AI-driven CX solutions (e.g., Google GECX, Amazon Connect, Twilio Flex).
• Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technology stack.
• Strong knowledge of IVR, ACD, WFM, CRM integration, chatbots, NLP, and RPA.
• Ability to travel up to 50% of the time.

Nice to have

• Hands-on experience with Google GECX and Vertex AI.
• Experience leading large-scale CX transformation programs.
• Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer).

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• Retirement savings plans, including 401(k) in the U.S.
• Paid time off: 12-25 days of vacation depending on grade, plus company holidays, personal days, and sick leave.
• Life and disability insurance.
• Employee assistance programs.