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CX Outbound Solution Engineer (AI/CCaaS)
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TL;DR
CX Outbound Solution Engineer (AI/CCaaS): Designing and deploying outbound contact center solutions with an accent on campaign orchestration, regulatory compliance, and AI-enabled customer engagement. Focus on building scalable CCaaS architectures, integrating CRM and analytics platforms, and leading proof-of-value implementations for outbound use cases.
Location: USA - Remote
Company
develops AI, cloud, and digital software for customer experience, financial crime prevention, and public safety across global enterprises.
What you will do
- Collaborate with sales and product teams to translate customer requirements into AI and CCaaS solution architectures.
- Design and demonstrate outbound campaign workflows, including dialing strategies, segmentation, and contact cadence.
- Design AI flows using low-code/no-code tools, vibe coding, and scripting.
- Present technical solutions to technical and non-technical stakeholders.
- Lead proof-of-value and pilot implementations for outbound use cases.
- Integrate CCaaS platforms with CRM, telephony, campaign management, compliance, and analytics systems.
Requirements
- Deep expertise in outbound contact center campaign orchestration, dialing modes, and contact strategies.
- Knowledge of outbound compliance frameworks, including OFCOM, FDCPA, CFPB, and TCPA.
- Hands-on contact center operations experience, ideally in outbound environments.
- Experience with , Genesys, Five9, Alvaria, TCN, or similar CCaaS platforms.
- Understanding of AI/ML, conversational AI, virtual agents, and responsible AI use involving consent and fairness.
- Ability to design scalable solutions and communicate technical and regulatory concepts to diverse stakeholders.
hirify.global-to-have"> to have
- Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.
- At least two years of experience in technical presales or outbound contact centers.
- Experience with outbound CCaaS deployments, compliance-driven workflows, or consulting engagements.
Culture & Benefits
- Fast-paced, collaborative, and creative work environment.
- Opportunities to learn and develop within a global company.
- Internal career opportunities across roles, disciplines, domains, and locations.
- Individual contributor role reporting to the Director of Presales.