Associate Customer Success Manager (Salesforce)

TL;DR

Associate Customer Success Manager (Salesforce/SaaS): Driving product adoption and maximizing customer value for the hirify.global platform with an accent on Salesforce development ecosystems and DevOps workflows. Focus on improving Net Retention Rate (NRR), managing the Purchase-to-Value (P2V) journey, and coordinating cross-functional teams to ensure long-term customer success.

Location: Must be a US citizen or permanent resident living and working in the US (H1B or other work visas are not eligible)

Salary: $80,000 - $90,000

Company

hirify.global provides a comprehensive suite of secure release management tools designed to help organizations in regulated industries optimize their Salesforce development processes.

What you will do

• Partner with customers to drive product adoption and maximize the value of the hirify.global platform.
• Create strategic joint success plans with clear objectives, milestones, and measurable KPIs.
• Collaborate with technical teams to translate DevOps and deployment workflows into successful product outcomes.
• Manage the Purchase-to-Value (P2V) journey to protect recurring renewal revenue and enhance NRR.
• Monitor customer health scores and adoption metrics to assist in shaping the product roadmap.
• Facilitate customer advocacy and manage enhancement requests or escalations in collaboration with support services.

Requirements

• Must be a US citizen or permanent resident (Green Card holder).
• Must live and work within the United States.
• 2–5 years of hands-on experience with the Salesforce development ecosystem.
• Experience with software deployments, release management, CI/CD, or DevOps practices.
• Bachelor's degree in a relevant field or equivalent practical experience.
• Proficiency with tools such as Salesforce, JIRA, GIT, or Zoho.

Nice to have

• Experience with nCino.

Culture & Benefits

• 100% remote work arrangement.
• Opportunity to work in a technical SaaS environment with exposure to senior stakeholders.
• Collaborative culture focused on customer-first mindset and long-term success.
• Includes occasional travel (approximately 10%).