Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing technical depth and commercial outcomes for B2B customers in the DACH region with an accent on revenue retention, expansion, and AI agent deployment. Focus on driving Gross and Net Revenue Retention through technical advisory and proactive problem solving.

Location: Remote (Must be based in Germany, Austria, or Switzerland)

Company

AI research and product company transforming how we interact with technology through human-like AI voice models.

What you will do

• Own technical depth and commercial outcomes for a defined book of business in the DACH region.
• Manage onboarding, enablement, and growth across the platform, including core speech models and AI Agents.
• Drive key revenue metrics including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and net expansion.
• Advise customers on production deployment by analyzing usage and performance data to remove friction.
• Collaborate cross-functionally with Sales, Engineering, and Product teams to turn technical wins into revenue growth.

Requirements

• 5+ years of experience in Customer Success, Account Management, or TAM for B2B SaaS, Developer Tools, or AI/ML products.
• Professional fluency in German and English.
• Must be based in Germany, Austria, or Switzerland.
• Proven track record of owning revenue quotas and managing a Book of Business.
• Technical proficiency with API integrations, SDKs, and building/deploying AI agents.
• Deep understanding of the DACH market landscape and cultural nuances.

Culture & Benefits

• Innovative environment at the forefront of generational AI development.
• Annual discretionary stipend for professional learning and development.
• Annual discretionary stipend for social travel to meet with colleagues.
• Annual company-wide offsites in various international locations.
• Monthly co-working stipend for employees not located near main hubs.